Draft — pending legal review before launch.

These terms explain how CITIZEN AI works with clients. By sending us an enquiry or approving a quotation, you agree to these terms.

1. About Us

CITIZEN AI is an India-wide Creative & Technology Studio based in Karur, Tamil Nadu, India.

Contact: ai.citizen0888@gmail.com | +91 70102 90449

2. Quotations and Project Scope

Every project starts with a consultation. We then share a written quotation with the scope, deliverables, timeline and cost.
Work starts only after you approve the quotation and the advance payment is received.
Anything not listed in the quotation is outside the scope and will be quoted separately.

3. Payments

Standard projects: 50% advance before work starts, and the remaining 50% before final delivery.
Small jobs (for example posters, logos and invitations): 100% payment before work starts.
Large projects: milestone-based payments, as written in the quotation.
Monthly services (for example social media management): as written in the quotation.
Final files are delivered after full payment is received.

4. Revisions

Creative services: 2 free revision rounds.
Websites: 3 free revision rounds.
A revision is a change to the approved concept or design.
New ideas, new pages, a new style or extra features count as additional scope, not revisions.
Extra revisions and additional scope are charged separately. We will always share the cost and get your approval before doing the work.

5. Timelines and Inactive Projects

Timelines are shared in the quotation. They depend on receiving your content, feedback and approvals on time. If we are waiting for you, the timeline moves.
If there is no response from you for 30 days, we will send you a written notice before taking any action.
If there is still no response, the project may be closed. Before closing, we will send you a written summary showing the work completed so far, the amount you have paid, the value of the completed work, any amount still outstanding and any refundable balance.
The value of completed work is calculated using the stages or milestones written in your approved quotation.

6. Cancellation

Before work starts: you can cancel and receive a refund of the advance, minus any payment processing charges, if applicable.
After work starts: cancellation charges are based on the work completed, calculated in the same way as section 5. We will share the calculation in writing before closing the project.

7. Refunds

If CITIZEN AI is unable to deliver the agreed work, the amount for the undelivered work will be refunded.
Refunds are not given after the final work has been delivered and approved.
Refunds are not given for change of mind after the work is completed.
Third-party costs (section 8) are not refundable by CITIZEN AI once they have been paid to the third party.
All refunds are subject to the agreed project scope and applicable law.

8. Third-Party Costs

Costs paid to other companies are paid by the client separately. Examples: domain names, hosting, advertising budgets on Instagram, Facebook or Google, stock images and paid fonts.
We will tell you about every third-party cost before anything is purchased.

9. Results

We work to deliver quality work, but we cannot guarantee specific results such as sales, search rankings, followers, views or advertising performance. These depend on many factors outside our control.

10. Your Content

When you give us logos, photos, text, music or other material, you confirm that you own it or have permission to use it.

11. Ownership of Final Work

Ownership of the final deliverables transfers to you after full payment.
Some items, such as stock images, fonts or software, are owned by third parties and are used under their own licences. These licences continue to apply.

12. Our Portfolio

We show client work in our portfolio only with the client's permission.

13. AI-Generated Content

Some services use AI tools. We review AI-generated work, and you approve it before it is published.

14. Communication

Working days: Monday to Saturday.
We aim to reply within 24–48 business hours.

15. Governing Law

These terms are governed by the laws of India. Any disputes are subject to the jurisdiction of the courts in Karur, Tamil Nadu.

16. Changes to These Terms

We may update these terms. The latest version will always be on this page with the updated date.

17. Contact

Questions about these terms? Email ai.citizen0888@gmail.com or message +91 70102 90449.